If you have not read the Video Intercom Reader Pro FAQs, please start with that.
Routing profile priority ordering and scheduling
The Avigilon Alta Intercom Routing Profiles define which users may be reached and by what method. Up to 10 Routing Profiles can be configured on an Intercom at one time providing flexibility for who should be made available through the intercom and when they can be contacted.
Routing Profiles are presented on the Intercom configuration in a ranked order which can be modified at any time. When a visitor uses the intercom, the options provided to them by the voice assistant will depend on which Routing Profiles are at the top of the ranked list and which ones are active at that time.
For example, an Intercom may have two Front Desk Routing Profiles configured and active. #1 is configured to contact a group of users during office hours, while #2 is configured to contact a group of users specified only after hours. #2 could be configured to be active 24/7, while #1 would be configured only for 9 am - 5 pm. With #1 at a higher rank than #2 in the priority order, it will take precedence until it has gone outside of its scheduled hours, where it will then deactivate and #2 will be the next available option.
Fallback Routing Profiles
The routing profile types; Direct Connect, Unit Connect, and Front Desk support the specification of the next action to take if that particular routing profile is triggered by a visitor but that action fails for some reason. Examples would be, the visitor asking for someone's name that isn’t in the system or the person called doesn’t answer.
...
Another function of Fallback Profiles is that when configuring a Front Desk or Visual Voicemail profile, there is an option labeled “Fallback Only” which makes this Routing Profile available only through the Fallback process and not as an option the Voice Assistant will prompt visitors for or accept as an input from a visitor.
Taking Stock of Users Assigned to Intercoms
With larger numbers of users, multiple Intercoms, or extensive use of Units, it can be difficult to quickly identify which users are a part of any given Intercom for the Org. To help alleviate this complexity, two new details have been added to Control Center.
...
The second is a new section called Intercom User Directory located under the Configuration section. This table displays all users of the Org currently applied to any intercoms, along with a quick view of their relevant details such as Building/Floor/Unit, Intercoms, Routing Profiles, and Schedules. This allows for a quick view of the currently configured users with all important details about where they have been configured to be accessible by the Orgs Intercoms.
...
| Iframe | ||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
Nicknames
A new field has been added to Users called Nicknames which is used expressly for the Intercom Voice Assistant. The nickname field can be used in several different ways.
...
| Iframe | ||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
How does the Voice Assistant handle…
Unclear intent from a visitor
...
How to set up Building Management for the Video Intercom Reader Pro
How to set up Groups, Entry Schedules, and Routing Profiles for the Video Intercom Reader Pro