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Follow the quick steps above. If the network loses power regularly, you can place a UPS (battery-powered supply) on your network equipment (modem and router) to prevent it from losing power in the case of an outage. That way both the ACU and the network can maintain the current session without needing to reboot anything. Or you can assign it a static IP address. Be sure to also assign the static IP on the network equipment.
How do I set a static IP address for my Openpath Controller?
IP assignment/range issue
Expand the IP range (subnet) or assign a static IP address to the ACU.
How do I set a static IP address for my Openpath Controller?
Firewall issue
can be resolved by reviewing if Outbound ports 443 and 123 are set to Open. May also need port 53 if using an external DNS.
What are the Network Requirements for Openpath Controllers?
Bad patch cable or switchboard
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(Installers ONLY) Hard reset will take about 3-5mins. Disconnect power, press and hold the admin button for 15 seconds, and, keeping the button held down, reconnect power. After another 15 seconds of holding the button with power connected, let go and let the ACU reset for 3-5 minutes. After the reset completes, reprovision the ACU to the same slot/name on the account as before.