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You're not using the right app or you're not logged in. See
Your iPhone recently restarted and you haven't unlocked your phone with your passcode.
Bluetooth isn't enabled on your phone or it's having connection problems. Make
Make sure Bluetooth is enabled - you may also want to toggle it off and on again.
Allow Location Access isn't set to Always for the Openpath app. Check
Check to see that this setting is configured correctly under your app settings.
On iOS:
Go to Settings > Privacy and make sure Location Services is enabled.
Scroll down and tap on the Openpath app.
Set Allow Location Access to Always.
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