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| Iframe |
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| scrolling | no |
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| allowfullscreen | true |
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| src | https://info.openpath.com/hubfs/Openpath/images/kustomer-articles/intercom-intercom-settings.png |
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| width | 700 |
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| frameborder | hide |
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| align | middle |
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| title | Intercom Settings |
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| alignlongdesc | middleIntercom Settings |
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| height | 543 | longdesc | Intercom Settings |
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The Intercom Voice Assistant can be configured through the Routing Profiles. These determine which users and groups can be found through the Intercom Voice Assistant and at what times they should be available.
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The Fallback Profile allows selection between the Intercom reading the below Farewell Message, or the Intercom moving to a Fallback Intercom Profile to provide the guest with different options or routing.
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| Iframe |
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| scrolling | no |
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| allowfullscreen | true |
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| src | https://info.openpath.com/hubfs/Openpath/images/kustomer-articles/intercom-routing-profile.png |
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| | width | 699 |
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| frameborder | hide |
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| title | routing profile |
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| align | middle |
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| height | 639 |
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| longdesc | Intercom routing profile |
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