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Note: If you try this and still don't receive a setup email, see Openpath setup email not received. 

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I use AOL/Outlook and the link won't open in the Openpath app

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1. Open the email and go to SET UP PHONE section

2. Hold on to SET UP PHONE until a menu pops up to copy the link/url

3. Copy the SET UP PHONE link 

   1. If you're on an iPhone, open up the Safari browser on your phone

   2. If you're on an Android, open up the Chrome browser on your phone

4. Paste the SET UP PHONE link into the browser

5. Following the instructions on the web page

6. Forwarding the email to your phone via SMS as explained in I don't have email on my phone, how do I activate my Openpath mobile credential?

7. If neither of these options works, you can set a password to log into the Openpath app

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1. Ensure the Openpath app is installed on your mobile device

   • Double-check that you installed the correct app as there are other apps named similarly such as "OpenPaths" (if you're looking at a map, you're using the wrong app)

2. Make sure you click the setup link in your email from your mobile device and not from your computer

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If you can't access email on your phone, see I don't have email on my phone, how do I activate my Openpath mobile credential?  

If this doesn't work or you'd rather log in with a password, see I'd rather use a password to log in to the Openpath app

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To set up a password:

1. Go to http https://control.openpath.com/login and log in. To access the European Partner Center, please go to http https://control.eu.openpath.com/login .  

2. Click Forgot Password

3. Enter the email address from which you received the Openpath setup email from

4. Check your email for the Forgot Password email

5. From that email, click the included link to set a password

6. Once your browser opens you'll be able to set a password, which will be associated with your email address

7. Close Browser

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