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1. Go to https://control.openpath.com/login and log in. To access the European Partner Center, please go to https://control.eu.openpath.com/login

2. Go to Administration > Account

3. Under Security Settings, click Change Settings

4. In the Suspend Idle Users Timeout Setting field, enter the number of days that a user is allowed to be idle before being suspended

   1. Users with portal access will never be suspended

5. Click Save

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![security settings](https://info.openpath.com/hubfs/Openpath/images/kustomer-articles/security-settings.png)