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Openpath RMA

Welcome! You can raise a request for Openpath RMA using the options provided.

Warranty Replacement

Replacement request for defective Avigilon Alta Access hardware.

IMPORTANT

ⓘ All Warranty Replacements are shipped Next Day Air once approved, which only applies to business days. Weekend shipping is not included.
ⓘ Any submissions without a Support PIN or Support Ticket Number will be rejected.
ⓘ Any submissions after 1 pm PST will be processed the next day.
ⓘ Submit each affected/defective product separately.
ⓘ Quantities over 10 will be subject to manager approval.
ⓘ All returns and replacements are subject to the Openpath Return Policy guidelines.
__________________

Required fields are marked with an asterisk*

Name of your Company

Company name of your customer

Enter your Support Ticket. Invalid submissions will be rejected.

Provide serial number from the device, not from the Control Center

Please describe in detail the failure you're unit is experiencing. The more detail you can give us, the better we are able to resolve these issues in the future.

Please list troubleshooting steps

If no VAT number, put "N/A"

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