The current Openpath Jira and Confluence instances will be migrated to the MSI On-Premise solution from August 9th-11th, the current platform will be set to read-only and all future usage will be in the Avigilon Instance. Please ensure access to MSI Jira & MSI Confluence, both are accessible through OKTA. For additional information and details please refer to the Atlassian migration page

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Soft Reset

To soft reset, the ACC, SDC, Video Reader Pro/Intercom Pro, and 4-door Controller, disconnect power from the device, wait 10 seconds, then reconnect the power. 

Hard Reset

WARNING: Only hard reset if instructed by Avigilon Alta Support. This will clear all of the data off of the device and will require reprovisioning with the Admin app or with a laptop.

To hard reset the ACU:

  1. Disconnect power from the ACU.

  2. Hold down the ADMIN button for 15 seconds.

  3. While still holding down the ADMIN button, reconnect the power, and continue to hold the button for another 15 seconds.

    1. If resetting a Core or SDC, the LED will turn solid cyan > solid yellow > solid cyan > solid blue.

    2. If resetting a Video Reader, the LED will turn blinking blue > solid yellow > blinking blue > solid blue

    3. If resetting a 4-door Controller, you should see two POWER LEDs light up in the top left corner.

  4. Wait 15 minutes before provisioning the ACU.

ADMIN button on Core Board

ADMIN button on Single Door Controller (SDC)

ADMIN button on Video Reader Pro / Video Intercom Reader Pro

Note: Use a SIM removal tool or paper clip to push the Admin button

ADMIN button on 4-Door Controller

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