Avigilon Alta Open setup email not working

To activate your mobile credential, click the link included in the setup email.

Having trouble activating your mobile credential? See the following:

I didn't receive an email or I need to request a new one

When your account is set up in Avigilon Alta, the administrator at your company will send you a setup link via email. If you don't receive an email or if the link expires, you can request a new one from the Avigilon Alta Open mobile app.

Users have 7 days to activate their credentials, if the mobile credential is not activated within 7 days, the email link will expire and the site admin will need to resend the mobile credential activation email.

To request a new setup email:

  1. Open the Avigilon Alta Open app on your device.

  2. Tap Get started.

  3. Tap Send Setup Email link.

  4. Enter your email address to send.

  5. Open your email on the mobile device where the Avigilon Alta Open app is installed.

  6. Tap SET UP PHONE.

Note: If you try this and still don't receive a setup email, see Avigilon Alta Open setup email not received. 

I use AOL/Outlook and the link won't open in the Avigilon Alta Open app

Sometimes the Avigilon Alta Open setup link won't work with email clients like AOL and Outlook. To get around this, you can try:

  1. Open the email and go to SET UP PHONE section.

  2. Hold on to SET UP PHONE until a menu pops up to copy the link/URL.

  3. Copy the SET UP PHONE link.

    1. If you're on an iPhone, open up the Safari browser on your phone.

    2. If you're on an Android, open up the Chrome browser on your phone.

  4. Paste the SET UP PHONE link into the browser.

  5. Following the instructions on the web page.

  6. Forwarding the email to your phone via SMS as explained in I don't have email on my phone, how do I activate my Avigilon Alta Open mobile credential?

  7. If neither of these options works, you can set a password to log into the Avigilon Alta Open app.

Android: The setup link isn't opening in the Avigilon Alta Open app

If using Android and the link opens in a browser and not the Avigilon Alta Open app, either the Avigilon Alta Open app isn't installed or your Chrome browser settings need to be adjusted:

  1. Open the Android Settings app.

  2. Tap Apps.

  3. Tap Chrome.

  4. Tap Open by default.

  5. Tap Clear defaults.

  6. Return to your email and tap on the setup link again.

  7. It should ask whether to open it with the Avigilon Alta Open app or Chrome. Select the Avigilon Alta Open app.

  8. This should log you in!

If this doesn't work or you'd rather log in with a password, see I'd rather use a password to log in to the Avigilon Alta Open app

iOS/iPhone: The setup link isn't opening in the Avigilon Alta Open app

If the Avigilon Alta Open app isn't opening when clicking on the link in your setup email, follow these steps:

  1. Ensure the Avigilon Alta Open app is installed on your mobile device.

    • Double-check that you installed the correct app as there are other apps named similarly such as "Avigilon Alta Opens" (if you're looking at a map, you're using the wrong app).

  2. Make sure you click the setup link in your email from your mobile device and not from your computer.

If for any reason you're still not logged in, you can request a new setup email from your local admin.

If you can't access email on your phone, see I don't have email on my phone, how do I activate my Avigilon Alta Open mobile credential?  

If this doesn't work or you'd rather log in with a password, see I'd rather use a password to log in to the Avigilon Alta Open app.

I'd rather use a password to log into the Avigilon Alta Open app

If you can't get the setup link to work, you can set a password on your account and use that to log in to the Avigilon Alta Open app.

To set up a password:

  1. Go to ttps://control.openpath.com/login. To access the European Control Center, please go to https://control.eu.openpath.com/login.

  2. Click Forgot Password.

  3. Enter the email address from which you received the Avigilon Alta Open setup email.

  4. Check your email for the Forgot Password email.

  5. From that email, click the included link to set a password.

  6. Once your browser opens you'll be able to set a password, which will be associated with your email address.

  7. Close Browser.

Now that you have a password set up on your account:

  1. Open the Avigilon Alta Open app on your mobile device.

  2. Enter your email address, then tap Next.

  3. Tap Use Password Instead.

  4. Enter your password, then tap Log in.

  5. You should now be logged in; now go open some doors!