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Static Cloud IP FAQ

Owned by Chad Fay
Last updated: Oct 17, 2024
2 min read

The Avigilon Alta Static Cloud IP offers a direct connection to our cloud using permanent IP addresses. This significantly simplifies the configuration and management of network firewall rules, providing a straightforward solution for high-security network needs.

Note: Static Cloud IP requires an Enterprise license. Static Cloud IP is currently only for ACU and SDC devices. The Video Reader Pro or Video Intercom Reader Pro is not supported.

To use Static Cloud IP, first obtain an Enterprise license, then install the Static Cloud IP app from the App Marketplace.

 

Switching provisioned ACU / SDC devices to Static Cloud IP

If you already have provisioned your ACUs and want to switch them to use Static Cloud IP it is as easy as using the toggle on the edit ACU page, and that will give you the IPs to add to your network firewalls' allowlist.

 

NOTE: If your ACU/SDC was shipped before July 5, 2023, the "Provision with Static Cloud IP" option in the Open Access app will not work. You will need to provision the device as usual, then use the toggle on the Edit ACU page to enable Static Cloud IP. This will provide the IP addresses you need to add to your network firewall's allowlist.

Setting Up and Provisioning a New ACU/SDC with Static Cloud IP

  1. Ensure Enterprise Level: The Avigilon Alta Admin must have an organization created at the Enterprise software level.

  2. Create and Enable: The Avigilon Alta Admin creates new ACU devices in Alta Access and enables the Static Cloud IP option.

  3. Network Configuration: The customer's Network Administrator allows the required IP addresses on their site's network firewall.

  4. Begin Provisioning: The Avigilon Alta Admin uses the Open Access app to begin provisioning the ACU devices, selecting the "Provision with Static Cloud IP" option to locate the configured ACUs.

  5. Initial Setup and Provisioning: Each ACU uses the Admin app's internet connection for initial configuration and connection to the Static Cloud IP, then completes normal provisioning through the Static Cloud IP.

Verifying your controllers are utilizing the Static Cloud IP