The current Openpath Jira and Confluence instances will be migrated to the MSI On-Premise solution from August 9th-11th, the current platform will be set to read-only and all future usage will be in the Avigilon Instance. Please ensure access to MSI Jira & MSI Confluence, both are accessible through OKTA. For additional information and details please refer to the Atlassian migration page
Acknowledging Alarms
- Chad Fay
Since you've been set up to receive alerts for specific alarms, it's your responsibility to acknowledge them. The steps you need to follow are determined by the admin during the alarm configuration.
We recommend beginning with the Alarm Management FAQ for guidance.
Alarm alerts from the Alta Access system will appear as pop-up notifications in the lower right corner of your screen.
Alarm Details
To acknowledge the alarms click on the alarm to open it from the Alarm Dashboard. You will be presented with the alarm details and instructions (if added by the admin) on the steps you will take. In my example, the instructions are “Acknowledge and close. Notes required”
Alarm Actions
Here you will choose what action to take, and if required leave a note.
Alarm History
This shows the history of the alarm you are acknowledging.
Click SAVE in the lower right corner to finish acknowledging the alarm.
Note: If notes are NOT required you can acknowledge them from the Status ‘Active’ drop-down on the Alarm Dashboard.
Related: