The current Openpath Jira and Confluence instances will be migrated to the MSI On-Premise solution from August 9th-11th, the current platform will be set to read-only and all future usage will be in the Avigilon Instance. Please ensure access to MSI Jira & MSI Confluence, both are accessible through OKTA. For additional information and details please refer to the Atlassian migration page

How to enable features in Avigilon Alta Access

Owned by Liz McFarland (Unlicensed)
Last updated: Sept 16, 2024 by Chad Fay
1 min read

Note: This article applies to customer accounts created before February 1, 2022. For new accounts, refer to How do I purchase Avigilon Alta software license packs?

Some Avigilon Alta features are only available in certain plan types, others are only available a la carte, and some are offered both ways. Depending on how your account is set up, you may have access to self-service options in Alta Access. If not, you’ll need to contact your integrator to make changes for you.

If you’re an Avigilon Alta partner, please refer to this document.

Note: Creating a flexible lockdown plan automatically adds that feature and associated billing to your org.

To enable features in Alta Access:

  1. Go to https://control.openpath.com/login and log in. To access the European Alta Access, please go to https://control.eu.openpath.com/login.

  2. Go to Administration > Account, then scroll down to Subscriptions.

  3. Click Change Your Subscription Plan.

    1. Note: If this button is grayed out, contact your integrator to change plans or enable features for you.

  4. If changing plan types, click Select Plan on the one you want.

  5. If enabling a la carte items, click the checkbox next to the feature you want.

  6. Click Save.