You can set up the Single Door Controller (SDC) using the Alta Admin app. The app lets you provision and troubleshoot SDCs using your mobile device. For more information, refer to How do I use the Alta Access app?
For iOS devices: Download on the App Store
For Android devices: Download on the Google Play Store
Note: Before you can provision an SDC using the Alta Access app, you must first create an ACU in the Alta Access system. See How do I create ACUs in Avigilon Alta Access?
Single Door Controller Admin button:
Setting up the SDC:
If powering using PoE, plug in Ethernet; if powering with an external power supply, plug in Ethernet and connect power to POWER IN. The Status LED will be solid cyan.
2. In the Alta Access app, locate the org to which you're provisioning hardware, either on the list or using search, then tap on the org name.
3. Wait until the Status LED is solid blue, then press the Admin button (see above) on the SDC.
Note: SDC will disconnect from the Alta Access app after 5 minutes of inactivity; press the Admin button again to reset the timer.
4. When the Status LED is blinking purple, in the app, tap on the last four digits of the serial number for the SDC.
5. When the Status LED changes to solid purple, tap Test Internet Connection and wait for a green YES to appear before proceeding with the next step.
Note: This checks if the ACU/SDC can ping https://api.openpath.com/health. See Troubleshooting the SDC
6. If the Internet connection test is successful, tap Provision Device in the app.
7. Tap on the ACU Name that you want to provision to (this is the name of the SDC you created in Avigilon Alta Access), then tap Yes to proceed.
8. The Status LED will blink yellow; the app will send notifications when the SDC provision state changes from Unprovisioned to Provisioning in progress to Provisioning complete.
9. When setup is complete, the Status LED will change to solid white.
Troubleshooting the SDC
If at any point the Status LED blinks red, this indicates there is an issue connecting to the Internet. If attempting to set up using Wi-Fi, try switching to an Ethernet connection. Refer to What are the Network Requirements for Avigilon Controllers?
If at any point the Status LED is solid red, this indicates the SDC is in an error state. Go to the Hardware Dashboard in Alta Access and restart the services listed under Remote Diagnostics. If this doesn't work, power cycle the SDC (remove power, wait 10 seconds, and apply power). If the error persists, contact Avigilon Alta support.
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