The current Openpath Jira and Confluence instances will be migrated to the MSI On-Premise solution from August 9th-11th, the current platform will be set to read-only and all future usage will be in the Avigilon Instance. Please ensure access to MSI Jira & MSI Confluence, both are accessible through OKTA. For additional information and details please refer to the Atlassian migration page

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\uD83E\uDD14 Problem

When I try to use the app, it says that “I don’t have access to any entries”, what should I do?

\uD83C\uDF31 Solution

This generally happens when the admin who created your User did not grant you access permissions.

To get this resolved:

  1. Contact the admin at the organization you are using Openpath at.

  2. Ask them to check and fix your access permissions.

Avigilon Alta Support cannot make any user / access changes. Only the admins at the Org you are trying to use Openpath at can.

How do I use the Openpath app?

How to set up a password to log into the Openpath app

I have a new phone and I can't log into the Openpath App

How do I log into the Openpath App?

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