The current Openpath Jira and Confluence instances will be migrated to the MSI On-Premise solution from August 9th-11th, the current platform will be set to read-only and all future usage will be in the Avigilon Instance. Please ensure access to MSI Jira & MSI Confluence, both are accessible through OKTA. For additional information and details please refer to the Atlassian migration page

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Avigilon Alta's Return Policy

Do I need to buy through a dealer or can I buy Avigilon Alta directly from you?

How do I integrate with security alarms?

How do I create ACUs in the Control Center?

How do I power the Single Door Controller?

How do I set up the Single Door Controller?

How do I set up Wi-Fi on the Single Door Controller?

How do I configure End-of-Line (EOL) supervision?

How do I provision ACUs with the Open Admin app?

How do I set up an elevator in the Control Center?

How can I monitor power and enclosure tampering on the Smart Hub?

How to set up and demo the Openpath Table Top

How do I set a static IP address for my Openpath Controller?

How do I trigger and revert Lockdown Plans?

Does Avigilon Alta work with electric latches?

How do I provision ACUs with a laptop?

How do I use Allegion Schlage AD-400/401 series locks with Openpath?

How do I configure wet/dry relays on the Single Door Controller?

What are the Network Requirements for Openpath Controllers?

What's the difference between Fail Safe and Fail Secure?

How do I know if I have low-frequency or high-frequency cards?

What kind of backup battery do I need?

How do I wire backup batteries?

How do I configure Anti-Passback on the same lock?

How do I configure a wired button to trigger a Lockdown Plan?

How do I power locking hardware with external power supplies?

How to wire Wiegand devices to Core Series hardware

How do I integrate with Nedap uPASS Reach readers?

Installing the Video Reader Pro

Operating Current and Power Rating for All Openpath Devices

Tips for properly connecting and removing devices from Openpath boards

Avigilon Alta's Shipping Policy

How do I add an Openpath expansion board to my Smart Hub?

Wiring Wiegand readers to Openpath readers

Openpath Video Reader Pro Stainless Steel Housing Installation Guide

How to configure third-party keypad readers with Avigilon Alta

Video Reader network security best practices

Installing the Video Intercom Reader Pro

How to wire inputs and outputs on the 16 I/O Elevator Board

How To Install the Openpath Keypad Reader

How to program the Keypad Reader in the Control Center

Keypad Reader FAQs

How do I reset ACUs?

What do the LEDs on ACUs/SDCs mean?

Video Reader Pro and Video Intercom Reader Pro FAQs

Adding a User to a Child Org using Namespace

What do the LEDs on Video Reader Pro and the Video Reader Intercom Pro mean?

Embedded USB Reader FAQs

Wiring to Legacy Panels and Mobile Gateway

 

More Openpath FAQs

Admin FAQs

User FAQs

Customer Account Management FAQs

Getting Started FAQs

Integrations FAQs

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