Page Comparison

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Cannot see the badge ID of the Schlage fob/card in the Avigilon Alta system

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Troubleshooting steps

1. Reader Not Programmed with Correct Configuration Cardnot programmed with correct configuration card

   • Use the configuration card programming guide to ensure the reader is set up correctly.

2. Incorrect Credential Typecredential type

   • Make sure the credential being scanned is an Allegion/Schlage fob purchased directly from Avigilon Alta.

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badgeid badgeid

Cannot see the badge ID of the Schlage card/fob in the Avigilon Alta system

Troubleshooting steps

1. Card/Fob Not Scanned not scanned with MT20W

   • Use the enrollment reader (MT20W) to scan the credential and provision it to the organization.

2. Credential Assigned assigned to Another Useranother user

   • If the credential is assigned to a different user, delete it from their account so it can be used again. (This can be found in the credential report.)

3. MT20W Reader Not Provisioned to the Organization

   Check

   MT20W reader not provisioned to the organization

   • Follow the steps to add the Schlage MT20W enrollment reader to the system.

     • Make sure the Host Configuration is the correct URL.

   • Verify that the enrollment reader appears in the "Third-Party" tab in within the Reader section of the Control CenterAvigilon Alta system.

   • If it doesn’t appear, ensure make sure it’s commissioned through via the ENGAGE mobile app. Afterward, then press the "Sync" button on the third-party reader page.
     

Schlage MT20W enrollment reader User Guide from Allegion

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Issue

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thirdparty thirdparty

Cannot see the third-party tab under readers in the Avigilon Alta system.

Troubleshooting Steps

1. Incorrect Organization Configurationorganization configuration

   • Contact your support representative to ensure your organization has the correct configuration.

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Issue

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remove remove

Removing the lock from the gateway doesn't update in Alta Access

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