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Software purchases (licenses) will still need to be processed through Avigilon Alta access
(formerly Openpath) by contacting orders@openpath.com or purchasing through the web store
located in the Control CenterAvigilon Alta Access.
Partners should create the end customer organization where licenses will be applied before
sending the software orders to Openpath. Licenses become active once the sales order number
is generated and is available for immediate use in the Control CenterAlta Access. It is highly recommended
to provide the 5-6 Org ID on the Purchase Order for seamless processing.
How do I set up customer accounts?
RMAs:
RMA requests will be processed through Avigilon Alta access (formerly Openpath) at this link -
opcx.org/RMA
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Software orders processed through Avigilon Alta access (formerly Openpath) will be billed
through the Avigilon Alta access’ (formerly Openpath) billing system. For assistance, contact
openpathAR@motorolasolutions.com.
Partner Eligibility:
Partners must have the Avigilon Alta access (formerly Openpath) brand entitlement and perform
business in European countries. If the partner does not have the brand entitlement, they can
request through their partner portal or contact their sales manager for assistance.
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