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Note: The Apple Watch Alta Access Open app is not a standalone credential. You still need your iPhone near you to unlock Avigilon Alta entries using your Apple Watch.

To use the Alta Access Open app on your Apple Watch, first, make sure you have the app installed and configured on your iPhone before proceeding. See How do I log into the Alta Access Open App?

To enable the Alta Access Watch app:

1. On your Apple Watch, go to the App Store, search for “Alta Access” Open” and download the app.

2. Or, on your iPhone, go to the Watch app, scroll down to the Alta Access Open app, and if it’s not already installed, tap INSTALL.

3. For more information, see Apple's support article.

Once installed and enabled, open the Alta Access Open app on your Apple Watch. You should see the same entries on your Apple Watch that you see on your iPhone app. Tap on an entry's name, then tap on the lock icon to unlock a door. 

Apple Watch troubleshooting: 

1. If the Alta Access Open app isn't working, try restarting the Apple Watch.

   1. Hold down the power button and wait for the menu to pop up.

   2. Slide to power off the Apple Watch.

   3. Hold the power button to turn it back on.

2. Double-check the following settings: 

   1. On your iPhone, open the Watch app.

   2. Double-check your phone is paired with your Watch.

   3. On the My Watch tab, scroll down to the Alta Access app Open app and make sure Show App on Apple Watch is enabled.

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