Page Comparison

...

Cannot see the badge ID of the Schlage fob/card in the Avigilon Alta system

...

...

1. Card/Fob not scanned with MT20W

   • Use the enrollment reader (MT20W) to scan the credential and provision it to the organization.

2. Credential assigned to another user

   • If the credential is assigned to a different user, delete it from their account so it can be used again. (This can be found in the credential report.)

3. MT20W reader not provisioned to the organization

   • Follow the steps to add the Schlage MT20W enrollment reader to the system.

   • Verify that the enrollment reader appears in the "Third-Party" tab within the Reader section of the Avigilon Alta system.

   • If it doesn’t appear, make sure it’s commissioned via the ENGAGE mobile app, then press the "Sync" button on the third-party reader page.
     

...