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Card/Fob not scanned with MT20W
Use the enrollment reader (MT20W) to scan the credential and provision it to the organization.
Credential assigned to another user
If the credential is assigned to a different user, delete it from their account so it can be used again.
MT20W reader not provisioned to the organization
Follow the steps to add the Schlage MT20W enrollment reader to the system.
Verify that the enrollment reader appears in the "Third-Party" tab within the Reader section of the Avigilon Alta system.
If it doesn’t appear, make sure it’s commissioned via the ENGAGE mobile app, then press the "Sync" button on the third-party reader page.
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