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1. Card/Fob not scanned with MT20W

   • Use the enrollment reader (MT20W) to scan the credential and provision it to the organization.

2. Credential assigned to another user

   • If the credential is assigned to a different user, delete it from their account so it can be used again.

3. MT20W reader not provisioned to the organization

   • Check Follow the steps to add the Schlage MT20W enrollment reader to the system.

   • Verify that the enrollment reader appears in the "Third-Party" tab in within the Reader section of the Avigilon Alta system.

   • If it doesn’t appear, ensure make sure it’s commissioned through via the ENGAGE mobile app. Afterward, then press the "Sync" button on the third-party reader page.
     

Allegion Schlage MT20W enrollment reader User Guide from Allegion

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Issue

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