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Card/Fob not scanned with MT20W
Use the enrollment reader (MT20W) to scan the credential and provision it to the organization.
Credential assigned to another user
If the credential is assigned to a different user, delete it from their account so it can be used again.
MT20W reader not provisioned to the organization
Check that the enrollment reader appears in the "Third-Party" tab in the Reader section of the Control CenterAvigilon Alta system.
If it doesn’t appear, ensure it’s commissioned through the ENGAGE mobile app. Afterward, press the "Sync" button on the third-party reader page.
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