Page Comparison

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Troubleshooting steps

1. Reader Not Programmed with Correct Configuration Cardnot programmed with correct configuration card

   • Use the configuration card programming guide to ensure the reader is set up correctly.

2. Incorrect Credential Typecredential type

   • Make sure the credential being scanned is an Allegion/Schlage fob purchased directly from Avigilon Alta.

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Troubleshooting steps

1. Card/Fob Not Scanned not scanned with MT20W

   • Use the enrollment reader (MT20W) to scan the credential and provision it to the organization.

2. Credential Assigned assigned to Another Useranother user

   • If the credential is assigned to a different user, delete it from their account so it can be used again.

3. MT20W Reader Not Provisioned reader not provisioned to the Organizationorganization

   • Check that the enrollment reader appears in the "Third-Party" tab in the Reader section of the Control Center.

   • If it doesn’t appear, ensure it’s commissioned through the ENGAGE mobile app. Afterward, press the "Sync" button on the third-party reader page.

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Troubleshooting Steps

1. Incorrect Organization Configurationorganization configuration

   • Contact your support representative to ensure your organization has the correct configuration.

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Issue

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