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Note

Video Reader Intercom Pro cloud calling currently can only be made from the following regions because of the availability of cloud servers:
North America, South America, Southeast Asia, East Asia, and Europe

Info

Note:

  • Avoid using DNS-based content filtering on networks where the Video Intercom Reader Pro operates. Such filtering can interfere with video and audio performance, causing latency or connection issues.

  • If DNS-based filtering is necessary, ensure that the Intercom and any connected user devices are excluded from the filtering through your network firewall settings.

Ethernet Connection and Firewall Configuration

...

  • TCP port 443

  • UDP port 123

  • UDP port 3478 (TURN/UDP servers for connectivity)

  • UDP ports 50000-60000 (WebRTC)

  • Avoid using DNS-based content filtering on networks where the Video Intercom Reader Pro operates. Such filtering can interfere with video and audio performance, causing latency or connection issues.

  • If DNS-based filtering is necessary, ensure that both the Intercom and any connected user devices are excluded from the filtering through your network firewall settings.

Additional Firewall Considerations

...