...
Since The Video Reader Pro and Video Intercom Reader Pro cannot perform door unlocks directly from the device, it should be used with a separate ACU to control all door functions. In the Control CenterAvigilon Alta Access, check the entry configuration (Sites > Entries). Usually, for a Video Reader Pro or Video Intercom Reader Pro, the Entry should be configured with that device as the Controller and the Reader. Those functions, such as Entry/Exit Device and Contact Sensor, should point to the ACU dedicated to controlling those entry functions. See How do I create a Video Reader / Video Intercom Reader entry?
...
The card reader of the Video Reader Pro and Video Intercom Reader Pro is positioned in the blank space above the “wave” circle and below the camera. Cards placed over the circle will not register as the sensitivity is not strong enough to recognize the card at that distance. See Scanning a Card Credential.
| Iframe | ||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
...
Look up the user under Users > User and check their “Linked intercom profiles” list to see if they have the desired intercom and routing profile listed.
If the intercom and routing profile are not showing there, the user should be added to the related access group used in the routing profile under Users > Access Group. See Routing Profiles.
...
Issue:
| Anchor | ||||
|---|---|---|---|---|
|
...
For Front Desk profiles, ensure the user is part of the Access Group used for the Routing Profile.
What to check in the Control CenterAlta Access:
For Unit Connect profiles, first double-check that the desired user was added to the Access Group under Users > Access Groups. Second, check the Unit configuration under Sites > Buildings > Units to ensure the user was assigned to the required Unit.
Toggle Enable Intercom Notifications under user Profile > Settings.
...
The Video Reader Pro and Video Intercom Reader Pro are the best fit for use for answering calls and viewing recorded events. Long-term live viewing is not a recommended use case through the Control Center Alta Access as the likelihood of bandwidth limitations or network interruptions may cause issues with the viewing experience. An ideal way to utilize the Video Reader Pro and Video Intercom Reader Pro as surveillance devices would be to connect them with an NVR such as the Avigilon Atla Aware platform so live views of multiple cameras can be watched without interruption.
...