...
| Info |
|---|
Note: The update is performed through Control Center Alta Access but some customers may request partners to be on-site for the update to handle any potential troubleshooting if required. |
...
Downloading the OS:
The upgrade process begins by downloading the OS. Depending on network performance, this may take several minutes.
During this download, the controller's LED will flash yellow.
Installing the OS:
Once the OS is downloaded, the system will install it and then reboot to re-write the operating system. This takes approximately 30 minutes.
During this phase, the LED will be solid yellow.
System Boot-Up:
The system will boot up after installing the new OS and re-orient itself. This process takes about 3-4 minutes.
The system will preserve any special network settings and their previous identity and states.
Manually re-provisioning or using the Admin app is not necessary.
The LED will display various states but should eventually transition to flashing yellow.
Reinstalling Software:
Finally, the software must be reinstalled onto the new OS. This can take 30-60 minutes, depending on network performance.
During this time, the LED will flash yellow, and the device will be usable, but expect delayed responses to actions.
Completion:
Once all work is complete, the ACU will transition to a green LED.
In the Control Center Alta Access portal, under Device update management the UPDATE STATUS of the ACU will show “Up to date” once the entire process is finished.
...