Ethernet Connection and Firewall
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Configuration:
Connecting to LAN:
Use an Ethernet connection with DHCP
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to connect the Smart Hub (ACU) or Single Door Controller (SDC) to the Local Area Network (LAN).
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Firewall Settings:
Configure firewall settings to communicate with the Avigilon Alta system.
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Required outbound ports:
TCP port 443
UDP port 123
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Audio and Video Quality for Video Reader Pro and Video Intercom Reader Pro
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:
To ensure optimal audio and video quality,
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allow access to the following outbound UDP ports
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and enable UDP hole-punching
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(or disable symmetric NAT)
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:
TCP port 443
UDP port 123
UDP port 3478
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(TURN/UDP servers
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for connectivity)
UDP ports 50000-60000
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(WebRTC)
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Additional Firewall Considerations:
Fortinet firewalls have antivirus software that blocks AWS traffic by default. AWS
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must be whitelisted.
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If using an external DNS server, outbound UDP port 53 must
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be open.
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Wi-Fi
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Unlocking from
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Mobile App:
Ensure the ACU/SDC's inbound TCP port 443
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is available
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within the LAN.
Inbound port forwarding on the router, firewall, or NAT device is unnecessary.
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HTTPS certificate rewriting or
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TLS/SSL inspection is not allowed.
IP Address
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and Network Segregation:
Avigilon Alta does not provide an IP range or FQDN list of
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change during provisioning and configuration
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updates.
To segregate traffic from
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Avigilon controllers,
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enable a DMZ for the controllers
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.
Static Cloud IP
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for Enterprise Licenses
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:
Avigilon Alta offers a Static Cloud IP
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for organizations with strict network firewall policies
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. This simplifies opening a few IP addresses to allow
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ACU/SDC
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to connect to the cloud.
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The latest version of the Openpath Admin app
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supports provisioning
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ACU/SDC devices behind
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restricted
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firewalls.
Network Security Best Practices for Video Reader / Video Intercom Reader
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:
Protecting
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Edge Devices:
Install PoE access control readers, like the Video Reader Pro
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and Video Intercom Reader Pro,
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on the unsecured side of a door.
To
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prevent attackers from accessing the local network via
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the
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exposed Ethernet port, place it on a
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DMZ
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or perimeter network.
Improving
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Network Reliability:
Set static IPs on both the Video Reader Pro and its Remote ACU(s) to improve reliability during network outages (e.g., router outages).
Information: Recommended upload speeds for 1 Video Reader Pro or Video Intercom Reader Pro.
(Double for each added Video Reader, Video Intercom reader)
Quality:
Low: 1Mb
Medium: 2Mb
High: 8Mb
We recommend more for the Video Intercom Reader Pro because Live streaming and Video Calls require more bandwidth since they can be used simultaneously.