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Mobile IOS:
Double-check that the Openpath Avigilon Alta Open app has been updated to the latest version available.
Ensure the Openpath Avigilon Alta Open app has permission to send notifications and that they are given high priority (time-sensitive) so the phone's focus settings do not suppress them.
Allow Notifications must be enabled
Time Sensitive Notifications must be enabled
Banner Style must be Persistent
Show Previews must be set to Always
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Android (may differ based on version)
Notifications must be enabled
Openpath Avigilon Alta Open Call Notification must be enabled
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