Page Comparison

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1. Check that the mobile app is on the latest version

2. Check error codes received from the mobile app

3. Check BLE reader "Communication Range" (should be long) and "Performance" (should be max)

4. Check if valid card reads work

5. Run "Identify" on the Wireless Lock Devices page in the Control Center (If it is a gateway-connected device)

6. Run activity report with entry filter to see if lock/gateway has reported errors (Example: “Offline”)

7. Check for "Doorfile Updated Successfully" message in the activity logs report (If it is a gateway-connected device) to ensure that the lock has successfully processed the last access update.

8. Use the Send feedback on the Avigilon Alta Open mobile app

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• Gateway connected or offline/no-tour

• Is this a No-Tour device

• Intermittent unlock unlocks or can never unlocksunlock

• Lock and gateway serial numbers

• Entry ID, user ID, and timestamps

• Mobile app version

• Any feedback

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• Gateway connected or offline/no-tour?

• Is this a No-Tour device

• Intermittent unlock unlocks or can never unlocks?unlock

• Lock and gateway serial numbers

• Entry ID, user ID, and timestamps

• Card type/version?

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Anchor
approved approved

Approved Firmware Versions

If you upgraded via the ENGAGE app, their versions are newer than what is approved and tested by Avigilon Alta. Please reach out to Support.

Wireless Gateways

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