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Check that the mobile app is on the latest version
Check error codes received from the mobile app
Check BLE reader "Communication Range" (should be long) and "Performance" (should be max). This is changed/set in the Allegion ENGAGE app
Check if valid card reads work
Run "Identify" on the Wireless Lock Devices page in the Control Center (If it is a gateway-connected device)
Run activity report with entry filter to see if lock/gateway has reported errors (Example: “Offline”)
Check for "Doorfile Updated Successfully" message in the activity logs report (If it is a gateway-connected device) to ensure that the lock has successfully processed the last access update
Use the Send feedback on the Avigilon Alta Open mobile app
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