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Check that the mobile app is on the latest version
Check error codes received from mobile app
Check BLE reader "Communication Range" (should be long) and "Performance" (should be max)
Check if valid card reads work
Run "Identify" on the Wireless Lock Devices page in the Control Center (If it is a gateway-connected device)
Run activity report with entry filter to see if lock/gateway has reported errors (Example: “Offline”)
Check for "Doorfile Updated Successfully" message in the activity logs report (If it is a gateway-connected device) to ensure that the lock has successfully processed the last access update.
Use the Send feedback on the Avigilon Alta Open mobile app
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