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Check user access through the User Access Audit report in the Control Center Reports
If the card is no-tour, verify that if the Schlage fob is being used it was purchased from Avigilon Alta
(Schlage cards/fobs not purchased from Avigilon are not supported.)Power cycle the gateway
Power cycle lock
Remove/reattach network cable for gateway
Test network cable for the gateway on a laptop to ensure internet connectivity
Try another cable
Try another port
Run "Identify" on the Wireless Lock Devices page (If it is a gateway-connected device)
Hold card to reader for 5+ seconds to ensure all data is read for initial unlock
Run activity report with entry filter to see if lock/gateway has reported errors
Check for "Doorfile Updated Successfully" message in the activity logs report (If it is a gateway-connected device)
Check PoE or power supply
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