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Partners should create the end customer organization where licenses will be applied before
sending the software orders to Openpath. Licenses become active once the sales order number
is generated and is available for immediate use in the Control Center. It is highly recommended
to provide the 5-6 Org ID on the Purchase Order for seamless processing.
How do I set up customer accounts?
RMAs:
RMA requests will be processed through Avigilon Alta access (formerly Openpath) at this link -
opcx.org/RMA
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Software orders processed through Avigilon Alta access (formerly Openpath) will be billed
through the Avigilon Alta access’ access (formerly Openpath) billing system. For assistance, contact
openpathAR@motorolasolutions.com.
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