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• Unlocks for the intercom not triggering the door (or blue LED on intercom)

• Card Reads are not registering/scanning

• False Touches

• Name not found by intercom when using Direct Connect

• The user is not getting notifications for calls

• Video not streaming from the intercom/slow connection times or disconnects

• Caring for the Lenselense

Issue:

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To ensure a proper seal is kept around the camera lens, cleaning the lens should be done carefully so as not to damage the rubber gasket. Avoid Be sure to avoid using chemical cleaners that may weaken the rubber gasket's seal.
Do not use microfiber cloths as these may catch on the rubber gasket and could cause the gasket to be pulled out.

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