Page Comparison

Common issues and troubleshooting for the Video Intercom Reader Pro

• Unlocks for the intercom not triggering the door (or blue LED on intercom)

• Card Reads are not registering/scanning

• False Touches

• Name not found by intercom when using Direct Connect

• The user is not getting notifications for calls

• Video not streaming from the intercom/slow connection times or disconnects

• Caring for the Lense

Issue:

Anchor
unlocks unlocks

Unlocks for the intercom not triggering the door (or blue LED on intercom)

...

Iframe
allowfullscreen true src https://info.openpath.com/hubfs/Openpath/images/kustomer-articles/video-intercom-reader-pro-scan.png width 182 frameborder hide title credential scan align left height 405 longdesc scanning credentail

Issue:

Anchor
false false

False Touches

What to check:

Reduce the range of the mobile reader

Issue:

Anchor
direct direct

Name not found by intercom when using Direct Connect

...

• Look up the user under Users > User and check their “Linked intercom profiles” list to see if they have the desired intercom and routing profile listed.

  • If the intercom and routing profile are not showing there, the user should be added to the related access group used in the routing profile under Users > Access Group. See Routing Profiles.

Issue:

Anchor
notification notification

The user is not getting notifications for calls

...

Iframe
allowfullscreen true src https://info.openpath.com/hubfs/Openpath/images/kustomer-articles/droid_notifications.png width 246 frameborder hide title android notifications align left height 547 longdesc Android Notifications

Issue:

Anchor
video video

Video not streaming from the intercom/slow connection times or disconnects

...

The Video Reader Pro and Video Intercom Reader Pro are best fit for use for answering calls and viewing recorded events. Long-term live viewing is not a recommended use case through the Control Center as the likelihood of bandwidth limitations or network interruptions may cause issues with the viewing experience. An ideal way to utilize the Video Reader Pro and Video Intercom Reader Pro as surveillance devices would be to connect them with an NVR such as the Avigilon Atla Aware platform so live views of multiple cameras can be watched without interruption.

Anchor
isMissingRequiredParameters true

Caring for the Lense

To ensure a proper seal is kept around the camera lens, cleaning the lens should be done carefully so as not to damage the rubber gasket. Avoid using chemical cleaners that may weaken the rubber gasket's seal.

...