Common issues and troubleshooting for the Video Intercom Reader Pro
Unlocks for the intercom not triggering the door (or blue LED on intercom)
Card Reads are not registering/scanning
False Touches
Name not found by intercom when using Direct Connect
The user is not getting notifications for calls
Video not streaming from the intercom/slow connection times or disconnects
Caring for the Lense
Issue:
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Since The Video Reader Pro and Video Intercom Reader Pro cannot perform door unlocks directly from the device, it should be used with a separate ACU to control all door functions. In the Control Center, check the entry configuration (Sites > Entries). Usually, for a Video Reader Pro or Video Intercom Reader Pro, the Entry should be configured with that device as the Controller and the Reader. Those functions, such as Entry/Exit Device and Contact Sensor, should point to the ACU dedicated to controlling those entry functions. See How do I create a Video Reader / Video Intercom Reader entry?
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Issue:False Touches
What to check:
Reduce the range of the mobile reader
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