Page Comparison

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• The card reader of the Video Reader Pro and Video Intercom Reader Pro is located positioned in the blank space above the “wave” circle and below the camera. Cards placed over the circle will not register as the sensitivity is not strong enough to recognize the card at that distance. See Scanning a Card Credential.

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Issue:

Video not streaming from the intercom/slow connection times or disconnects

What to check:

Ensure the internet bandwidth available at the location is enough to support the upload and download speeds required to support the video devices and other communications at that location. Insufficient network bandwidth or Internet bandwidth will result in long video load times and delayed notifications.

The recommended upload speeds for 1 Video Reader Pro or Video Intercom Reader Pro.

(Double for each Video Reader and Video Intercom reader added)

Quality:

• Low: 1Mb

• Medium: 2Mb

• High: 8Mb

Ensure the intercom has internet connectivity, and double-check that the site network is not blocking any of the required ports.

To ensure reliable audio and video, we require allowing access to the outbound UDP ports listed below. Additionally, please ensure UDP hole-punching is enabled (or disable symmetric NAT).

• TCP port 443

• UDP port 123

• UDP port 3478 - TURN/UDP servers that assist in establishing connectivity

• UDP 50000 - 60000 - UDP connection for WebRTC

The Video Reader Pro and Video Intercom Reader Pro are best fit for use for answering calls and viewing recorded events. Long-term live viewing is not a recommended use case through the Control Center as the likelihood of bandwidth limitations or network interruptions may cause issues with the viewing experience. An ideal way to utilize the Video Reader Pro and Video Intercom Reader Pro as surveillance devices would be to connect them with an NVR such as the Avigilon Atla Aware platform so live views of multiple cameras can be watched without interruption.

Caring for the Lense

To ensure a proper seal is kept around the camera lens, cleaning the lens should be done carefully so as not to damage the rubber gasket. Avoid using chemical cleaners that may weaken the rubber gasket's seal.

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