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The card reader of the Video Reader Pro and Video Intercom Reader Pro is positioned in the blank space above the “wave” circle and below the camera. Cards placed over the circle will not register as the sensitivity is not strong enough to recognize the card at that distance. See Scanning a Card Credential.
Issue:
False Touches
What to check:
Reduce the range of the mobile reader
Issue:
Name not found by intercom when using Direct Connect
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