Common issues and resolutions for the Video Intercome Reader Pro
Issue:
Unlocks for the intercom not triggering the door (or blue LED on intercom)
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For Unit Connect profiles, first double-check that the desired user was added to the Access Group under Users > Access Groups. Second, check the Unit configuration under Sites > Buildings > Units to ensure the user was assigned to the required Unit.
In Control Center, be sure intercom notifications are enabled Toggle Enable Intercom Notifications under user Profile > Settings.
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Mobile:
Double-check that the Openpath app has been updated to the latest version available.
Ensure the Openpath app has permission to send notifications and that they are given high priority (time-sensitive) so the phone's focus settings do not suppress them.
iOS
Allow Notifications must be enabled
Time Sensitive Notifications must be enabled
Banner Style must be Persistent
Show Previews must be set to Always
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