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An Ethernet connection with DHCP must be used to connect the Smart Hub (ACU) or Single Door Controller (SDC) to the Local Area Network (LAN). You must also need to configure firewall settings to communicate with the Avigilon Alta system. Avigilon Alta uses the following outbound ports:

  • TCP port 443

  • UDP port 123

For the Video Reader Pro and Video Intercom Reader Pro, to obtain the best audio and video quality, we also recommend allowing access to the UDP ports listed below. Additionally, please ensure UDP hole-punching is enabled (or disable symmetric NAT).

  • TCP port 443

  • UDP port 3478 - TURN/UDP servers that assist in establishing connectivity

  • UDP 50000 - 60000 - UDP connection for WebRTC

Info

Note: Fortinet firewall has antivirus software pre-configured to run on the firewall. That Antivirus blocks all AWS traffic by default. AWS will need to be whitelisted.

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