Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Markdown
| LED | Step |
| ----| -----|
| ![solid cyan](https://info.openpath.com/hubfs/images/kustomer-articles/sdc-solid-cyan.png) | (1) If powering using PoE, plug in Ethernet; if powering with an external power supply, plug in Ethernet and connect power to POWER IN. The Status LED will beĀ **solid cyan**. |
| ![solid cyan](https://info.openpath.com/hubfs/images/kustomer-articles/sdc-solid-cyan.png) | (2) In the Open Admin app, locate the org to which you're provisioning hardware, either on the list or using search, then tap on the org name. |
| ![solid blue](https://info.openpath.com/hubfs/images/kustomer-articles/sdc-solid-blue.png) | (3) Wait until the Status LED is **solid blue**, then press the Admin button (see above) on the SDC. **Note:** SDC will disconnect from the Open Admin app after 5 minutes of inactivity; press the Admin button again to reset the timer.
| ![blinking purple](https://info.openpath.com/hubfs/images/kustomer-articles/sdc-blinking-purple.png) | (4) When the Status LED is **blinking purple**, in the app, tap on the last four digits of the serial number for the SDC. |
| ![solid purple](https://info.openpath.com/hubfs/images/kustomer-articles/sdc-solid-purple.png) | (5) When the Status LED changes to **solid purple**, tap **Test Internet Connection** and wait for a green **YES** to appear before proceeding with the next step. **Note:** This checks if the ACU/SDC can ping [https://api.openpath.com/health](https://api.openpath.com/health) If this step fails, refer to [Troubleshooting the SDC](https://openpath.atlassian.net/servicedesk/customer/portal/16/article/760217849?src=-1563331011#troubleshoot1563331011). |
| ![solid purple](https://info.openpath.com/hubfs/images/kustomer-articles/sdc-solid-purple.png) | (6) If the Internet connection test is successful, tap **Provision Device** in the app. |
| ![solid purple](https://info.openpath.com/hubfs/images/kustomer-articles/sdc-solid-purple.png) | (7) Tap on the ACU Name that you want to provision to (this is the name of the SDC you created in the Control Center), then tap **Yes** to proceed. |
| ![solid yellow](https://info.openpath.com/hubfs/images/kustomer-articles/sdc-solid-yellow.png) | (8) The Status LED will **blink yellow**; the app will send notifications when the SDC provision state changes from **Unprovisioned** to **Provisioning in progress** to  **Provisioning complete**. |
| ![solid white](https://info.openpath.com/hubfs/images/kustomer-articles/sdc-solid-white.png) | (9) When setup is complete, the Status LED will change to **solid white**. |

...

Markdown
| LED | Description |
| ----| -----|
| ![blinking red](https://info.openpath.com/hubfs/images/kustomer-articles/sdc-blinking-red.png) | If at any point the Status LED **blinks red**, this indicates there is an issue connecting to the Internet. If attempting to set up using Wi-Fi, try switching to an Ethernet connection. Refer to [What are the Network Requirements for Openpath Controllers?](https://supportopenpath.openpath.com/what-are-the-network-requirements-for-openpath-controllers-HyC_t7jUOatlassian.net/servicedesk/customer/portal/16/article/760153186?src=1182622885) |
| ![solid red](https://info.openpath.com/hubfs/images/kustomer-articles/sdc-solid-red.png) | If at any point the Status LED is **solid red**, this indicates the SDC is in an error state. Go to the Hardware Dashboard in the Control Center and restart the services listed under Remote Diagnostics. If this  doesn't work, power cycle the SDC (remove power, wait 10 seconds, apply power). If the error persists, contact Openpath support. |

...