{"xsrfToken":"e19472e2308b92053535a5335bc3f3e2969dba66_lout","branding":{"id":"16","key":"opts","name":"Technical Support","portalBaseUrl":"/servicedesk/customer/portal/16"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3ea52cf5-9363-418f-8f87-91815563f2cf/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjOGM1MjdjNy05ODY5LTQ0ZDYtYmI0Mi0zN2ViOTAyZmNjNjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNlYTUyY2Y1LTkzNjMtNDE4Zi04Zjg3LTkxODE1NTYzZjJjZiI6WyJyZWFkIl19LCJleHAiOjE3MzIyMDM3NzcsIm5iZiI6MTczMjIwMzE3N30.vFDbtS4RQGCwcImuZQFQ91ERAcaqlrVpk3h42xlKG28&client=c8c527c7-9869-44d6-bb42-37eb902fcc65&mode=fit","logoId":"3ea52cf5-9363-418f-8f87-91815563f2cf","isLogoAvailable":true,"helpCenterTitle":"Search for answers here...","sharedPortalName":"Customer Help Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Search for answers here...","sharedPortalName":"Customer Help Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#005eb8","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9c4dac7e-13d9-4047-bf7b-4d2d72145cdd/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjOGM1MjdjNy05ODY5LTQ0ZDYtYmI0Mi0zN2ViOTAyZmNjNjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjljNGRhYzdlLTEzZDktNDA0Ny1iZjdiLTRkMmQ3MjE0NWNkZCI6WyJyZWFkIl19LCJleHAiOjE3MzIyMDM3NzcsIm5iZiI6MTczMjIwMzE3N30.TsTqph98GwszTXzJ8_jtxLwGw50xRAfn0uJXfdL04fM&client=c8c527c7-9869-44d6-bb42-37eb902fcc65&height=300&mode=fit","bannerMediaApiFileId":"9c4dac7e-13d9-4047-bf7b-4d2d72145cdd","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"16","key":"opts","projectId":10071,"serviceDeskId":16,"name":"Technical Support","description":"<p>Hours of Operation: <br> Email & Phone | 24/7</p>\n<p>To create a ticket related to how-to questions, troubleshooting, and additional issues/concerns with your Openpath hardware and software please go to</p>\n<p><a href=\"https://support.avigilon.com/s/contactsupport\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://support.avigilon.com/s/contactsupport</a>.</p>\n<p>For Help documents please visit <a href=\"https://help.openpath.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help.openpath.com/</a></p>","portalBaseUrl":"/servicedesk/customer/portal/16","onlyPortal":false,"reqTypes":[{"id":"141","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10529,"iconUrl":"https://openpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[],"key":""},{"id":"138","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10538,"iconUrl":"https://openpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[],"key":""},{"id":"140","name":"Other Questions","descriptionHtml":"","callToAction":"Other Questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10551,"iconUrl":"https://openpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[],"key":""},{"id":"159","name":"Phone request","descriptionHtml":"","callToAction":"Phone request","introHtml":"","icon":10535,"iconUrl":"https://openpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"139","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10543,"iconUrl":"https://openpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[],"key":""},{"id":"142","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10547,"iconUrl":"https://openpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"143","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10537,"iconUrl":"https://openpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[],"key":""},{"id":"144","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10541,"iconUrl":"https://openpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"137","name":"Technical Support","descriptionHtml":"<p>This page is no longer in use. Please use the link below to contact technical support:</p>\n<p><a href=\"https://support.avigilon.com/s/contactsupport\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://support.avigilon.com/s/contactsupport</a></p>\n<p>(Don't press send below as it will NOT reach the support team)</p>","callToAction":"Technical Support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10522,"iconUrl":"https://openpath.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""}],"reqGroups":[],"orderMapping":{"30":[137]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"cf886c5a-f508-3b13-9183-d45a68602f49","appLinkName":"System Confluence","appLinkUrl":"https://openpath.atlassian.net/wiki","spaceKey":"EHC","spaceName":"External Help Center","spaceUrl":"https://openpath.atlassian.net/wiki/spaces/EHC","isServer":false},"labels":[],"projectKey":"OPTS","serviceDeskId":16,"kbLinkDomainURLs":["https://openpath.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":16,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OPTS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjOGM1MjdjNy05ODY5LTQ0ZDYtYmI0Mi0zN2ViOTAyZmNjNjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA3MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3MzIyMDQzNzcsIm5iZiI6MTczMjIwMzE3N30.DehQ8kJMbr9InuLnK8rtCQDHBW7tIZpq0IfojzZA8Jc","targetCollection":"upload-project-10071","endpointUrl":"https://api.media.atlassian.com","clientId":"c8c527c7-9869-44d6-bb42-37eb902fcc65","tokenDurationInMins":20}},"kbPage":{"id":1021837313,"title":"What is a namespace?","url":"https://openpath.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/1021837313","space":{"key":"EHC","name":"External Help Center","id":819527724},"serviceDeskIds":[8,15,16,17],"appLinkId":"cf886c5a-f508-3b13-9183-d45a68602f49","idInString":"1021837313","projects":[{"projectId":10059,"serviceDeskId":8,"portalId":8},{"projectId":10070,"serviceDeskId":15,"portalId":15},{"projectId":10071,"serviceDeskId":16,"portalId":16},{"projectId":10072,"serviceDeskId":17,"portalId":17}]}}